MGT510 – Total Quality Management Book

MGT510 – Total Quality Management (TQM) focuses on understanding and implementing quality practices to enhance organizational performance. In this course, you’ll learn how businesses can achieve long-term success by focusing on customer satisfaction and continuous improvement. You’ll explore key principles such as customer focus, leadership involvement, process management, and data-driven decision making.

TQM emphasizes creating a culture of quality across all levels of an organization. This includes not only improving products and services but also refining internal processes. You’ll dive into various quality management tools and techniques, such as Six Sigma, Kaizen, and benchmarking, which are used by leading organizations worldwide to achieve operational excellence.

Throughout the MGT510 course, you’ll discover how TQM leads to higher efficiency, lower costs, and improved customer loyalty. You’ll also explore how to build a team-based approach to quality management, where every employee takes responsibility for contributing to the overall quality goals of the organization.

By the end of the MGT510 course, you’ll be equipped with practical skills to assess quality management systems, recommend improvements, and implement strategies that align with organizational goals. Whether you’re pursuing a career in operations, management, or consultancy, this course will provide you with a strong foundation in quality management.

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