Refunds & Returns Policy

Return Window

You may return books within 3 calendar days from the date of delivery, provided you meet the eligibility criteria below. Any request received after this period unfortunately cannot be accepted.

Damaged, Wrong, or Misprinted Books

We pack every book with care, but sometimes things go wrong in transit. You can request a return if you receive a book that is:

• The wrong book (e.g., incorrect book or old edition)
• Damaged during delivery
• Missing pages or printed incorrectly

What to do (within 3 days of delivery)

1. Take clear photos showing the book cover and the damaged/misprinted part.
2. Contact us on WhatsApp at 0326-0775533 with your order number and the photos attached.
3. Our team will review and respond as soon as possible during working hours.

Once verified, you can choose:

How to Return a Book

If you meet the eligibility criteria, follow these steps:

1. Raise a request — Contact us on WhatsApp at 0326-0775533 with the subject line “Return – Order #[YourOrderNumber]”. Tell us the book code and reason for return.
2. Get approval — We’ll reply as soon as possible within working hours, review the request, approve it, and provide the return address.
3. Pack & ship — Use any reliable courier of your choice and send us the tracking number or receipt on WhatsApp at 0326-0775533.

For replacements: Once we check your tracking number/receipt, we send the replacement book the very next day — even before receiving the returned book.

For refunds: Once we receive and inspect the book (usually 2–4 business days), we will process your refund.

Change of Mind / Wrong Order by Mistake

If you simply changed your mind or ordered the wrong book by mistake, we do not accept returns. However, we do offer a replacement under the following condition:

Order Cancellation

You can cancel your order before it is dispatched. Just contact our team on WhatsApp at 0326-0775533.

• If your order has not been dispatched, you can cancel and receive a refund.
• If your order has already been dispatched, our standard return policy applies once you receive it.

Refund Process

The refund process is simple. Once your refund is approved:

• Cancelled orders: Your refund is issued immediately if cancellation is done before dispatch.
• Returned books: Your refund is issued after we receive and inspect the parcel.

Simply share your account details with us, and the refund will be transferred directly.