Thank You for Shopping at VU Bookshop PK!
We’re dedicated to providing every student with a smooth, reliable, and budget-friendly shopping experience. Please take a moment to read our Refund and Returns Policy to understand how we handle refunds, returns, and replacements.

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Refund Policy

Refund Timeframe:
You may request a refund within 5 hours of placing your order.
Unfortunately, refund requests made after this period are not eligible, as order processing begins.

How to Request a Refund:
To request a refund, message us on WhatsApp at 0326-0775533 and include the following:

• Your Order Number

• Reason for the refund

• Any additional details that may help speed up the process

Refund Process:
Once your refund is approved, the amount will be credited back to your original payment method.
You will receive a confirmation message once the refund is processed.

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Replacement Policy

If you receive any of the following:

• A wrong book

• An outdated or old edition

Don’t worry — we’ll send you the correct and updated book completely free of cost.
Just contact us through:

• WhatsApp: 0326-0775533

• Email: vubookshoppk@gmail.com

Once verified, the replacement will be processed quickly and at no additional charge.
Accuracy is our priority because your success matters to us.

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Common Issues & How to Resolve Them

1. Didn’t Receive Your Full Order?
If you’re missing any items from your order, please contact us immediately on WhatsApp at 0326-0775533. We’ll help you resolve the issue as quickly as possible!

2. Accidentally Ordered the Wrong Book?
No worries! You can fix this quickly before the order is processed. Just message us on WhatsApp at 0326-0775533 with your order details, and we’ll assist you in making the change.

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Returns Policy

All orders are considered final and we generally do not accept returns.
However, if the mistake is from our side (for example, if you received the wrong book), we will gladly accept the return and arrange for the correct item to be sent.

Please make sure to double-check your order before placing it to avoid any issues.

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Need Help? Contact Us

If you have any questions regarding this policy, feel free to reach out to us:

• Email: vubookshoppk@gmail.com

• Contact Page: vubookshoppk.com/contact-us

• WhatsApp: 0326-0775533

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Thank you once again for choosing VU Bookshop PK!
We appreciate your trust and look forward to supporting your educational journey.